Forum Discussion

Tutor

Dec 03, 2016

Solved

Nighthawk R8500 replacement?

Hi, I just had a bad experience with a new R8500. Worked fine intially, and 48 hours later it was a brick. Seems to be the same bootloop issues that other people have had. I bought this as I needed t...

Before You Buy

phillipg
Dec 08, 2016
In the end, I exchanged the router through Amazon. ElaineM was very helpful here in the forums, but customer service was not getting back to me. I was tired of waiting for someone to send me a return authorization, and in the end, it was easy to just exchange the router through Amazon. Hopefully the new R8500 will not have the boot issue. If it does have issues, I will post an update.

microchip8

Master

Dec 04, 2016

Have you considered to RMA the product? The R8500 is decent hardware but it looks like you guys got bad apples

phillipg

Tutor

Dec 05, 2016

I'm hesitant to do so with so many people saying they had a problem with their second, replacement R8500. I might just get an extender for my current router, and wait a year or so for the Orbi (and other similiar solutions) to mature.

ElaineM
NETGEAR Employee Retired
Dec 05, 2016
phillipg I suggest that you contact support and submit a case.
- phillipg
  Tutor
  Dec 06, 2016
  Is the correct contact netgearteam@netgear.com? I've emailed them but have not gotten a response.
  - ElaineM
    NETGEAR Employee Retired
    Dec 06, 2016
    Submit a case through my.netgear.com