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NightHawk R8500 Shutdown - Overheating?
Noticed this afternoon that my R8500 was off. I thought that the power strip had failed so I moved the router's power adapter directly to the wall and it powered back up. After an hour or so, I came ...
Thanks for the assistance, but I contacted Netgear support this morning. They issued an RMA for an overheating unit.
I came here looking to see if others had experienced this issue. At least now I suppose this thread can serve as reference for anyone else that may encounter it.
Hello MWiggins
Welcome to the community!
Let me follow-up on your submitted case to support.
They'll be in contact with you separately.
Thanks for the assistance, but I contacted Netgear support this morning. They issued an RMA for an overheating unit.
I came here looking to see if others had experienced this issue. At least now I suppose this thread can serve as reference for anyone else that may encounter it.
I have an RMA R8500 unit 2 days back and it is overheating, all the LED seems ok on the router and it is extremely hot when touch. Wifi can not be found and even after the reboot, the wifi has shown up but it is failing authentication. Could you decribe your symtom? Does it as as mine? Also the firmware used in the failing router?
My unit is experincing the exact same issue - It's Summer time here in the US and the unit it's located in an area of the house (Upstairs Loft) that doesn't have good cool air circulation. Recently the unit is failing as you have described - noticed the following.
1) Unit is extremely hot to the touch
2) Issues with 2.4GHz radio and/or 5GHz radios ceasing to broadcast SSID - Unit must stay powered down for a good length of time to cool down before the SSID will broadcast again after a reboot.
3) Issues with powering off and rebooting if the unit is still hot (Goes into a Boot Loop)
4) Issues with Authentications on both 5GHz channels and the 2.4GHz channel
I have since moved the unit to a cooler part of the house and I am not experincing the issues above.
Ambient Tempature in the Loft was 78F, new location Ambient Tempature is 71F
EDIT: Running the Latest Firmware as of Post (At work, so I don't know exact Firmware but I'm sure it's the latest available)