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Forum Discussion

mbarnes18's avatar
Aug 25, 2021

Nighthawk router blocks microsoft remote desktop

I bought a Netgear CM700 and Nighthawk R6700 - AC1750 for my internet through comcast xfinity at my new apartment. Everything works as expected except Microsoft Remote Desktop does not work to my work computer. My office uses a gateway and we have an IT guy who is only mildly available and helpful some of the time.

 

Issue: I try to connect to my work computer through any device on my home network (hard wired or wifi) I get an error similiar to "An error occurred while communicating with the Remote Desktop Gateway. If this keeps happening, contact your network administrator for assistance.

 

Error code: 0x300005f"

 

Troubleshooting I've done:

Restart modem and router - doesn't work

Use windows, mac, chromebook (wifi) - doesn't work

Hard wire into router with windows laptop - doesn't work

Connect using my iPhone as a modem - works

Hard wire into Netgear modem (router not connected) - works

Connect to ExpressVPN and connect through router using wifi - works

 

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    a couple things you can try. 

    1. try a different dns provider. try googles at 8.8.8.8 or 8.8.4.4

    2. try putting the PC you're using into the routers DMZ