Aaargh! This is about as frustrating as it gets. I purchased this router only 6 months ago! Running the latest firmware (1.0.4.12) available for my R9000 router. And I have to say that a bunch of issues started after this firmware upgrade. One issue was it would lose Internet connection to my cable modem. A power reboot and cable re-plug would fix that issue however. But just the other day, all but LAN ports 1 and 2 stopped working. And no amount of reboots or cable swaps seemed to get ports 3 - 6 working again. I'm inclined to think it is a hardware failure but odd that Ports 1 and 2 (the aggregate ports) are still working. Note: no issues with the WiFi, just the LAN ports.

Netgear confirmed that it is a hardware issue and has agreed to replace the router. Hopefully the replacement unit will lead a longer and fruitful life...

Nighthawk X10 R9000 = LAN Ports | NETGEAR Communities

10 Replies

MG415
Aspirant
Dec 03, 2018
I will add that nothing I plug in on ports 3 - 6 sees any internet traffic, and the LEDs do not light up. But if I plug in a working device on either port 1 or 2, the LED lights up (either white or amber) and internet traffic flows through.
- myersw
  Master
  Dec 04, 2018
  Seems simple. Drop back to version that was working. Netgear firmware is so buggy and crappy nothing is a surprise.
  - MG415
    Aspirant
    Dec 04, 2018
    I’ve gone back one version (with factory reset and all) and so far no luck. I’m becoming more and more convinced it is a hardware failure...
Erojhani
Aspirant
Jan 03, 2019
I’m having this same issue with mine and it’s only 4 months old!! How did you get it replaced? I can’t just pull the thing offline - I depend on it.
- MG415
  Aspirant
  Jan 03, 2019
  Hi,
  
  You are past the 90 day full warranty period so you have three options (once Netgear Support has determined it is a hardware issue and have received an RMA—see my previous response(s) for details on this on this): 1. Ship your unit to the address provided by the support staff, and once they receive it, they will ship a replacement unit out to you. This is the no cost option but could take a couple of weeks all said and done. 2. You pay for priority shipping and they ship a unit out to you with a prepaid label for returning the defective unit. You will have 2 weeks to return your old unit or you will get charged full price for the replacement router. Option 3: pay more for overnight shipping to get the new unit faster. Same conditions as option 2 apply.
  
  When you talk to Netgear Support they will explain the options and cost to you. Depending on where you are located the shipping costs may vary, and I don’t know if these options are available if you are located outside the US.
  
  Regardless, you must talk to Netgear support and obtain an RMA first.
  
  Good luck!

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Nighthawk X10 R9000 = LAN Ports