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Forum Discussion
Nighthawk X10
Newbie - I see a similar question asked before - so apologies but I have the same problem and I don't think this is firmware related.
I've had the R9000 for a couple of years after a recommendation and have always updated the firmware. It's rebooting itself at random.
Wondering if it is the heatwave we are experiencing in the UK at the moment? T
The router is nicely ventilated in a raised area within my home office. It's done this reboot over the past three weeks or more randomly when I'm hardwired and I lose all connectivity. Wi-Fi also drops and the whole router reboots.
Yes it's hot but am I imagining that there are fans inside - but they don't appear to come on ever - or does the router use a heatsink. Anyway, it's not as hot today - only 16 degrees and it's just done it again.
6 Replies
If you think its a heat issue, you could always try putting it on a fan or pointing a fan on it.
It might not be
it could be:
1. corrupt firmware. Try reinstalling the firmware to it and doing a reset/reinstall
2. bug in the firmware. Maybe the latest firmware is causing issue. Try downgrading a version and installing.
3. power supply. it wouldn't be the first time a power supply was failing under load. You could check that.
- Thanks for your reply.
I don’t think it’s the firmware because I had this problem before I upgraded to the latest.
There is a fan directly behind the unit and it’s next to an open window, so it couldn’t be in a better position.
Regarding power, it’s connected to a UPS on the “surge only” supply so it’s getting clean regulated mains.
Reboots are completely random and I’m really convinced that no internal fan inside the router has ever come on. Are these units passively cooled by way of a heat sink or do they have integral fans?
I’m sure this is a faulty unit nowok. so I finally found the answer.
It was THE PRINTER.
When I unplugged the printer, the router functioned normal again at last.
I have tried this for almost a month, and it's all good.
So, if u have the same problem, u could try to unplugged the printer.
It's not so good anyway. Netgear's printer feature is awkward at best (or at least on my R7000P).So this case is closed.
But I just want to say, I found that netgear's support is dissapointing, and I feel like I've been cheated.
I bought this router because of netgear's big name, and I though I have a year (free worry) warranty.
So as u can see from the date of this thread, this problem happened at jul-aug 2021, and if the warranty is a year, then I should still under warranty until around mid-late sept 2021.
But netgear denied the support, and said that technical support only 90 days after purchased.
It's so weird to have warranty for 1 year (or even 2 years as the support said), but technical support only 90 days.
It was a nightmare trying to find the cause and support for this problem (for 2-3 months), and I was ready to throw this router away or even sell it cheap as garbage, luckily I found the cause myself, and it cost me to not use 1 of the feature (well which is not good implemented anyway).
I dont think I will want to buy netgear's product anymore. 1 time is enough.
