NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

CoolHappyGuy's avatar
CoolHappyGuy
Aspirant
Feb 17, 2018
Solved

Nighthawk X6 Can't Connect to Alexa

I'm trying to connect my shiny new Nighthawk to Alexa.  Alexa keeps saying that she needs for the skill to be connected to Netgear.  She sends a card referring me to netgear.com/alexa.   My firmware is up to date (Version V1.0.2.10_10.0.29)

 

The Netgear app is working just fine on my Android phone.  The Amazon skill says that my Netgear account is linked.

 

Step 1 of netgear.com/alexa advises us to enable remote access on your router using Genie.  Is this my missing link?  Using routerlogin.net (to access advanced settings), I interpret this as checking "Turn Remote Management On" in Advanced> Advance Setup > Remote Management.  Is this correct?  

 

Did I miss something?

2 Replies

    • CoolHappyGuy's avatar
      CoolHappyGuy
      Aspirant

      Thanks!  I was able to connect it by following the instructions you referenced.

       

      I have to confess that I'm a little disappointed in that Alexa opened a guest network that was unsecured.  I was hoping that "she" would open the guest network I set up.  I think it's better to use the Genie app on my phone (which is actually pretty awesome, BTW!)

       

      Thanks again for your help!