Nighthawk x6s r8000p problem

Question

So this happened and I haven’t messed with it but 2 times in the past 7 months.
All the wires are good and all the lights are on and I can connect to the router with any device and it says it’s connect but I don’t get actually connected I have reset the system and done all the trouble shooting that there can be done atleast I think. And I know I have to update the firmware but I can’t Becuase there’s no actual internet connection I can’t figure it out and I need help and it’s been driving me nuts. When I go into the app I connect to the internet but it always says cannot connect

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;
&nbsp;
How is the wifi and advanced wifi settings configured on the router?&nbsp;
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?
&nbsp;
What devices do you have all connected?&nbsp;Happening with wireless and wired devices?&nbsp;

michaelkenward · Answer

Hdowell1208&nbsp;wrote:All the wires are good and all the lights are on and I can connect to the router with any device and it says it’s connect but I don’t get actually connected 
&nbsp;
What says connected?
&nbsp;
What doesn't get connected to what?
&nbsp;
Does your router get an Internet connection?
&nbsp;
Is this wifi stuff or wired devices?
&nbsp;
Is it just a wifi app that causes you grief?
&nbsp;
Can you login to the router with the browser graphical user interface (GUI)?
&nbsp;
&nbsp;
&nbsp;

Forum Discussion

Nighthawk x6s r8000p problem

2 Replies