NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
No internet access after installing firmware update 1.0.4.18
Soon after installing firmware update 1.0.4.18 on my Nighthawk R8000 webpages failed to load from all connected clients
My ISP tested my internet service and no issues where reported
Inbound connections to my home network where working ok and websites would load while connected to 3rd party vpn
On testing dns lookups where timing out
I was able to get it to work by disabling parental controls with opendns
Look ups worked ok with parental controls and circle enabled
The issue appears to be with parental controls and opendns, websites worked ok for a short time after restarting the router but the issue would soon happen again
I have checked the opendns status for service issues and can access the opendns parental control dashboard so i'm not sure what the problem is.
My router is currently configured to use cloudflare dns resolvers and everything is working well
Is anyone else experiencing any problems?
I installed the latest firmware update V1.0.4.28_10.1.54 and enabled standard parental controls and so far so good internet is working fine
The update did fail to install a few times over wifi but I got it to sucessfully install after I turned off my nighthawk wifi extender EX7300
I updated from V1.0.4.18_10.1.49 to V1.0.4.28_10.1.54 and noticed I had to enable the smart connect feature again after the update got installed
Other issues are reported on this thread that I didn't experience
I opened this discussion for internet access issues with V1.0.4.18_10.1.49 and after I installed the latest firmware V1.0.4.28_10.1.54 my internet access issues (with standard parental contols enabled) seem to be fixed.
50 Replies
I installed the latest firmware update V1.0.4.28_10.1.54 and enabled standard parental controls and so far so good internet is working fine
The update did fail to install a few times over wifi but I got it to sucessfully install after I turned off my nighthawk wifi extender EX7300
I updated from V1.0.4.18_10.1.49 to V1.0.4.28_10.1.54 and noticed I had to enable the smart connect feature again after the update got installed
Other issues are reported on this thread that I didn't experience
I opened this discussion for internet access issues with V1.0.4.18_10.1.49 and after I installed the latest firmware V1.0.4.28_10.1.54 my internet access issues (with standard parental contols enabled) seem to be fixed.
I've recently received a new unit after my previous units WAN port went out. The new unit is 2 weeks old and recently started having intermittent internet issues. I thought it was the firmware too. I've gone back to 1.0.3ish and still have problems. I have no parental controls, only default settings and a few address reservations. I've tried numerous factory resets with multiple FWs and have not found one that keeps me connected. Haven't done a FW update before it started wonking out either. I've been baffled by this and seems a lot of others are too.
Cverneuil, this thread is for an R8000. If that is not what you have (you listed R9000 as the router) then I suggest you open a NEW TOPIC as people might not see your post as this topic is now even marked SOLVED.
If you DO have an R8000, get the new firmware released a day or so ago. It might help. Go to SUPPORT, put in R8000, and then DOWNLOADS and you'll see it.
1.0.4.28 is fine for all devices except for the ones connected through a R7000 set up as brdige. These devices cannot get IP addresses from the R8000, so I rollledback to 1.0.4.18. I have not tried turned on tri-band smart connect though.
You better create a NEW thread for your problem. This one is not for the latest version of F/W and is ALSO marked SOLVED. No one might look at this.
In addition, detail your setup. Routers are either in ROUTER mode or ACCESS POINT mode. I assume you mean the R7000 is acting as a ROUTER and the R8000 is in AP mode?
Smart Connect has nothing to do with IP Address of the R8000 which I assume is what you are reporting?
