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Forum Discussion

Aljeko's avatar
Aljeko
Aspirant
Feb 24, 2018
Solved

No internet conection on wifi after v1.0.0.122 update

Hi,

 

Never had an issue before with the R7500, but after the v1.0.0.122 update I have no internet conection on wireless 2.4 or 5 Ghz devices connected to the router(Android and iOS). Wirerd devices work fine. 

 

I have mad a factory reset and it was ok for 2 days then te problem came back.

 

Thanks

Alex

Firmware
Troubleshooting
  • Aljeko's avatar
    Aljeko
    Mar 07, 2018

    Hi,

     

    Problem solved :-) 

    I discoverd that my extender needed a firmware uppdate and after I did that I got internet conection back on my wifi devices.

     

    /Alex 

3 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Feb 27, 2018

    Hi Aljeko,

     

    Try changing the channels of your wireless network.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Mar 04, 2018

      Hi Aljeko,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

      • Aljeko's avatar
        Aljeko
        Aspirant
        Mar 07, 2018

        Hi,

         

        Problem solved :-) 

        I discoverd that my extender needed a firmware uppdate and after I did that I got internet conection back on my wifi devices.

         

        /Alex