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Forum Discussion
No internet connection on AC1900 R6900
The internet LED on my router is blinking white rapidly. I have connected my computer to the modem via an Ethernet cable and the internet is working fine. I did a firmware update via the Nighthawk app and the internet hasn't connected since. When I look up to see what the LED lights signify, it says the firmware could be corrupted. Of course, I'm past the free 90 days support (which is stupid. I paid $170 for this router. I should have lifetime support!) so now I'm stuck with no internet and no way of figuring out how to fix it! Any help would be much appreciated!
3 Replies
Acm1982 wrote:
When I look up to see what the LED lights signify, it says the firmware could be corrupted.
Which LED are you looking at to diagnose that? The only one that matters is the power LED.
Acm1982 wrote:
The internet LED on my router is blinking white rapidly.
If this really is the Internet LED, that's just a sign of traffic.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Check the section in the manual Troubleshoot With the LEDs.
You may have done this already. I can't tell from your message.I have done that. I finally got in touch with support and they were basically no help. My internet is flashing white. All LEDs are white. I have connection on my computer and phone but not on my Firestick or Android TV. Says no internet connection.I'm someone who streams and have no cable so I'm at a loss as to what to do!
Acm1982 wrote:
I have connection on my computer and phone but not on my Firestick or Android TV. Says no internet connection.I'm someone who streams and have no cable so I'm at a loss as to what to do!
That suggests a problem with the devices that won't connect.
Your router seems to be working with no sign of corrupt firmware. (I have no idea how you reached that conclusion.) So looking into your wifi settings might be useful.
Take this bit:
Acm1982 wrote:
Says no internet connection.
That sort message could turn up in many places. So where do you see it and what is the exact wording.
My experience is that problems like that are best sorted out at the client end. In your case that means troubleshooting the Firestick and Android TV
