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DANDAMM's avatar
DANDAMM
Follower
Sep 14, 2022

nO INTERNET CONNECTION RAM20

i'M CONNECTED TO WI-FI BUT MY ROUTER SAYS NO WI-FI CONNECTION

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Please don't yell, we can hear you just fine. 

     

    RAM20 isn't a valid model #. Are you referring to a RAX20? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    DANDAMM wrote:

    ... MY ROUTER SAYS NO WI-FI CONNECTION


    How is it telling you that?

     

    On their own. routers don't have a way to communicate with you. You must be using something else. A mobile app?