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Solved
No Internet with R7800 and Arris TG862 Modem
I'm trying to install a new Nighthawk AC2600 R7800 router with my existing Arris TG862 from Time Warner. When I try to follow the installation instructions I can connect to the router's wifi but the...
I assume you've tried testing your cables by using each one individually connected between your computer and the modem ensuring they all give you an internet connection.
Try using your computers MAC address in the modem. Connect the computer up to the router and log into the routers web interface. In the Basic tab select Internet. Scroll down the page and under Router MAC Address select Use Computer MAC Address. Click Apply at the top of the page. Test out the router. If it didn't work try powering the router off then on.
I assume you've tried testing your cables by using each one individually connected between your computer and the modem ensuring they all give you an internet connection.
Try using your computers MAC address in the modem. Connect the computer up to the router and log into the routers web interface. In the Basic tab select Internet. Scroll down the page and under Router MAC Address select Use Computer MAC Address. Click Apply at the top of the page. Test out the router. If it didn't work try powering the router off then on.
LeeH, never in my life have I wanted to reach through a computer screen and hug someone. That worked, and it was such a simple fix. Thank you so much! As an aside, I can't believe the Netgear tech support couldn't suggest that during the course of a two hour conversation...
The problem is the cheap modem/router that the cable company uses with a good modem you would never have had this problem it is a 2.4ghz n router to top it off.