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Forum Discussion
Ongoing issues when power is lost or router is rebooted - R7000
I'm having an ongoing issue whenever I lose power at my house (not frequent) or whenever I reboot my router.
Sometimes, the router will lose all of my settings and revert back to factory ssid and password, other times my settings will be the same, but some devices will connect while others will not - its almost like its blocking the devices because they will indicate connected but no internet - yet I can still access the internet from a working device.
I have two R7000's at my house, one setup in router mode, the other in AP mode.
So, I have swapped the two and reconfigured, thinking the main router had an issue, this did not help. I have ordered a new router and replaced the main router, same issue.
Today, I installed a battery backup for the main router, upon power up, laptop, ipad, iphone would not connect, main computer would. Same scenario, for example, laptop connected but would indicate no internet. Yes, I rebooted all devices, no luck. Shut system down, turned off the router in AP mode, turned off cable modem and main router. Then, turned on cable modem, waited 5 minutes, turned on just the main router without the AP router, same issue, some devices connect, some don't. I have to reload config from backup file, again, to get network working properly.
The last time this happened, I performed a factory reset and entered all parameters manually thinking my backup may be the issue - evidently it wasn't.
Rebooting or power cycling a router should not create these types of issues. Very disappointed in product.
14 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
fishsteve wrote:
I'm having an ongoing issue whenever I lose power at my house (not frequent) or whenever I reboot my router.
Sometimes, the router will lose all of my settings and revert back to factory ssid and password, other times my settings will be the same, but some devices will connect while others will not - its almost like its blocking the devices because they will indicate connected but no internet - yet I can still access the internet from a working device.Something to use in future:
Not a solution but a way to make recovery quicker and easier.
Any progress on this?
fishsteve wrote:
I'm having an ongoing issue whenever I lose power at my house (not frequent) or whenever I reboot my router.
Sometimes, the router will lose all of my settings and revert back to factory ssid and password, other times my settings will be the same, but some devices will connect while others will not - its almost like its blocking the devices because they will indicate connected but no internet - yet I can still access the internet from a working device.
I have two R7000's at my house, one setup in router mode, the other in AP mode.
So, I have swapped the two and reconfigured, thinking the main router had an issue, this did not help. I have ordered a new router and replaced the main router, same issue.Today, I installed a battery backup for the main router, upon power up, laptop, ipad, iphone would not connect, main computer would. Same scenario, for example, laptop connected but would indicate no internet. Yes, I rebooted all devices, no luck. Shut system down, turned off the router in AP mode, turned off cable modem and main router. Then, turned on cable modem, waited 5 minutes, turned on just the main router without the AP router, same issue, some devices connect, some don't. I have to reload config from backup file, again, to get network working properly.
The last time this happened, I performed a factory reset and entered all parameters manually thinking my backup may be the issue - evidently it wasn't.
Rebooting or power cycling a router should not create these types of issues. Very disappointed in product.
no resolution. since original post i have replaced spectrum modem and yet again, yesterday, similar issues. all was ok, then suddenly, no internet, no wireless connection to router on one laptop even though plenty of signal, yet another laptop would connect to router and i was able to use this laptop to reload config file. spent hours trying to resolve. finally was able to get network working again, after powering off enter network, wait 15 minutes and then powering back on. several times within the last month i’ve been working on one laptop, no issues, then my other laptop would loose internet connection even though wi-fi signal level is high and i can continue working on primary laptop. at this point other devices also loose connection. with the laptop that is still connected i go to the r7000 home page and it shows 39 devices connected, internet connection status as good. very frustrating - i used this router for years with no issues until i finally decided to update firmware…..
loosing confidence in netgear and their software teams
Might consider downgrading FW back to last version that was working then...
