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Forum Discussion

MacGio1979's avatar
MacGio1979
Follower
Sep 14, 2022

Orbi Router turns magenta when my iPhone is in the net

Hi! It’s so strange. Very evening at ca 21:00 my Orbi Router gets magenta. So there is no internet anymore. When I turn off the Wi-Fi of my iPhone 12 in a few seconds the internet is back and all the other devices work. I turn on again my Wi-Fi on my iPhone, the internet via Orbi is gone. The funny thing: the iPhone of my friend can be in the network and nothing happens.
Also interested: my phone is the whole day in the network and nothing happens. Only in the evenings.
I feel like in the X-files 😉

Thanks for helping

Georg

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Orbi model do you have? 

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    What iOS are you using? 

    Do other iOS devices do same thing? 

    Be sure to disable WiFi Private Address feature on the phone.