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andrew-b's avatar
andrew-b
Aspirant
Apr 01, 2021

Parental Controls removed on R7800 with the latest update to V1.0.2.82

Hello everyone,

 

It looks like wiht the latest update of firmware to  V1.0.2.82, parental controls functionality was removed from this router.  Was it moved somewhere else, I can't seem  to find it and it is gone from the menus when I connect to the router at  http://www.routerlogin.net/index.htm I no longer see the Parental Controls square and the  Netgear Genie that worked fine early this week now states: "Your router's current firmware does not support Parental Controls..." and continues with go to netgear.com annd update to the latest firmware.  Well, the issue is with the latest firmware.

 

Was it done deliberatelly and if so what is the replacement and if not , if this is a bug, any idea on the fix?

 

Thanks all,

- Andrew

 

5 Replies

  • andrew-b's avatar
    andrew-b
    Aspirant
    Apr 01, 2021

    Well,  I found my answer and have to say it is  bunch of  b... on part of Netgear.  

     

    "Live Parental Control service based on OpenDNS will no longer be supported on NETGEAR devices as of December 31, 2021 due to challenges in maintaining the product and low usage. Effective April 1st, 2021 NETGEAR will remove support for Live Parental Controls from the NETEGAR genie app and from updated versions of their firmware.

     

    Customers can continue to use OpenDNS for content and security filtering by directly setting up an account at
    https://www.opendns.com/home-internet-security/"

     

    I bought this roter because of Parental Controls :(  How about I get a refund for it since it is no longer doing what I bought it for.   Just killed it like  that.  Great work guys, nice customer support :(

     

    - Andrew

     

     

     

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Apr 02, 2021
      andrew-b wrote:

       

      I bought this roter because of Parental Controls :(  How about I get a refund for it since it is no longer doing what I bought it for.   Just killed it like  that.  Great work guys, nice customer support :(

       

      Yup. Free parental controls are on their way out.

       

      Netgear has announced that it is killing the free Live Parental Controls. So don't get to rely on it.

       

      NOTICE: Live Parental Control Service based on Ope... - NETGEAR Communities

       

      Netgear is gradually removing free services and pushing people over to the subscription modem that is increasingly the industry norm. (Does anyone still do that stuff for free?)

       

      When did you buy the R7800?

       

      Unless it was recently you may be out of luck on the refund front. I can't recall Netgear ever promising that these free services would be there in perpetuity when I got mine, three or four years ago.

       

       

      • andrew-b's avatar
        andrew-b
        Aspirant
        Apr 02, 2021

        Thanks  michaelkenward,

         

        Understood and I don't expect any refund, but I did not consider these as free/extra features, this was advertised as part of the product.  In fact, "Enhanced Parental Controls allow you to manage Internet access by profiles or devices" is still on the site at https://www.netgear.com/home/wifi/routers/r7800/ :(

         

        - Andrew