NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Rosy2021's avatar
Rosy2021
Initiate
Nov 24, 2021

Planet or global icon is orange on my router AC1000 model 6080

My router was working fine last night ( I did have Internet ) this morning not Internet and the global icon is orange now, we call our internet provider and they said that everything coming from their end is all good, leaving us to think that something is wrong with the router. I don't know much about this kind of stuff and my computer geek friend die
:( ( he was the one that setted up my computer.
Please help.
Tia.

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 24, 2021

    what modem/gateway is the router connected to? 

    Your ISP says its works, did you check it? Power off the modem/gateway and direct connect a pc/laptop to it. 

    • Rosy2021's avatar
      Rosy2021
      Initiate
      Nov 24, 2021
      I will check when I get back home and let you know. Thanks
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Nov 25, 2021

        The orange globe icon says you have no Internet connection between router and modem.

         

        First reboot your network.

         

        Be sure to restart your network in this sequence:

        • Turn off and unplug modem.
        • Turn off router and computers.
        • Plug in and turn on modem. Wait 2 minutes for it to connect.
        • Turn on the router and wait 2 minutes for it to connect.
        • Turn on computers and rest of network.

         

        That has restored may connection without any real effort.

         

        By the way, 6080 is probably R6080. If your Internet runs faster than 100 Mbps, you may be throwing away a lot of speed. The R6080 is Netgear's basic router with 20th century network technology.