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Forum Discussion
juliacleary
Aug 21, 2021Aspirant
Power light blinking, cant reset, cant get support EX6250
Power light is constantly blinking, noticed we dont get wifi where we need it anymore. Cant do a factory reset, I also cant log into the router even with the trouble shooting help. the night hawk app doesnt work either. Says cant connect to the internet but we definitely have it. I cant believe netgear dont offer any support. Getting really frustrated.
2 Replies
- plemansGuru - Experienced User
Is this a new device? (checking to see if you're within warranty or not)
You can try recoving it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
- juliaclearyAspirantHey, yes only bought it in April so well within warranty. Do you think I should return it? I have a Mac PC but have an android so could do this from my phone right?