NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
gracelia
Oct 28, 2017Aspirant
Problem to connect WD my cloud- it doesent show on netverk
After reading different topics and solutions, you need to be working at Nasa or a Nobelprice winner of IT to understand the solutions. My Cloud unit was working perfect until i made a terrible mistak...
- Oct 28, 2017
> After reading different topics and solutions, [...]
With my weak psychic powers, I have no idea what you read.
> [blah, blah, blah...]
Ok, you're unhappy with your new R8000.
> [...] Going back to previous product [...]
What was that? Do you want to try to solve the problem with the
R8000, or did the tantrum satisfy you?
> [...] No access to my cloud [...]
When you do what, exactly? Which "my cloud" model? Connected how?
"No access" is not a useful problem description. It does not say
what you did. It does not say what happened when you did it. As usual,
showing actual actions with their actual results (error messages, ...)
can be more helpful than vague descriptions or interpretations.
If the (unspecified) "my cloud" was configured with a static IP
address, and the new router uses a different address range (subnet) from
that of the old router, then you would need to adjust the network
settings of the "my cloud" to agree with the new router, or else adjust
the network settings of the new router to match those of the old router.
Either is probably possible. (If that's the actual problem.)
However, without some useful information about your computer, your
old router, or your "my cloud", there's little anyone here (psychics
excepted) can do for you.
Can we assume that you've tried powering off all this stuff, and then
restoring power starting at the Internet end and working inward?
antinode
Oct 28, 2017Guru
> After reading different topics and solutions, [...]
With my weak psychic powers, I have no idea what you read.
> [blah, blah, blah...]
Ok, you're unhappy with your new R8000.
> [...] Going back to previous product [...]
What was that? Do you want to try to solve the problem with the
R8000, or did the tantrum satisfy you?
> [...] No access to my cloud [...]
When you do what, exactly? Which "my cloud" model? Connected how?
"No access" is not a useful problem description. It does not say
what you did. It does not say what happened when you did it. As usual,
showing actual actions with their actual results (error messages, ...)
can be more helpful than vague descriptions or interpretations.
If the (unspecified) "my cloud" was configured with a static IP
address, and the new router uses a different address range (subnet) from
that of the old router, then you would need to adjust the network
settings of the "my cloud" to agree with the new router, or else adjust
the network settings of the new router to match those of the old router.
Either is probably possible. (If that's the actual problem.)
However, without some useful information about your computer, your
old router, or your "my cloud", there's little anyone here (psychics
excepted) can do for you.
Can we assume that you've tried powering off all this stuff, and then
restoring power starting at the Internet end and working inward?
- graceliaOct 30, 2017Aspirant
Hi, Problem solved! I have connected two routers now, R8000 and D-Link ( Old D-Link to the new WD) i can access it! Slow but working wireless.
The R8000 is still operating all the other units with highspeed.
Thanks!