NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
larryB1607
Aug 22, 2026Aspirant
R6020 factory reset Borks internet access
I was getting really slow connection speeds so I did a factory reset. Now I cannot get into the settings so I can update the firmware. I have the latest version on a flash drive. I can see that th...
larryB1607
Aug 30, 2026Aspirant
The router is daisy chained to a gateway. I have been able to login. I will see if I can find step 9 of the manual firmware install. I will see if I can find step 9 of the manual install.
FURRYe38
Aug 30, 2026Guru - Experienced User
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
Static IP Address Configuration for AP Mode | NETGEAR Communities
Try option #2 first...