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rasweat's avatar
rasweat
Aspirant
Jan 29, 2019
Solved

R6400 WiFi not working

I get home and my wifi is not working. I check in the manager and there is a big fat yellow warning that my wifi is off. I did some searching and after reading multiple threads about pressing and holding the wifi button on the front of the device. I have found that none of these are working for me.

What am I doing wrong?  I performed a factory reset but that didn't seem to work either.

 

Thanks

  • So after I put this post up. I realized that my hard reset did not take. I navigated to hard reset in the software and executed. Th at fixed my issue.

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    What do the wifi LEDs look like? And the others? Is there an internet connection?

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

     

    There is support for the R6400, including a manual, somewhere at the end of this link:

     

    >>> R6400 | Product | Support | NETGEAR <<<

     

     

    • Zycal's avatar
      Zycal
      Aspirant

      Hi,

       

      I am having the same problem; the wifi suddenly failed while watching TV. Tried resetting the router and pressing and holding the wifi button on the front panel, nothing seems to work.

       

      Thankfully, the internet is still on. The wifi light does not blink even when I pressed the button. LEDs pic attached.

      Firmware version: V1.0.1.46_1.0.32

       

      Any possibilities to save it?

       

      Thank you

      • rasweat's avatar
        rasweat
        Aspirant
        So after I put this post up. I realized that my hard reset did not take. I navigated to hard reset in the software and executed. Th at fixed my issue.