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Johnmuledeere's avatar
Johnmuledeere
Tutor
Oct 07, 2021
Solved

R6700V3 email logs thru outlook smtp.office365.com

R6700V3 using V1.0.4.120_10.0.91 firmware, It's making me crazy - what gives with this?  When I setup the email log feature, sending the log results in this:

"[email failed] STARTTLS is required to send mail CH0PR04CA0002 .namprd04 .prod .outlook .com, Wednesday, Sep 29,2021 08:36:05"

I see this is the security method in my email client but how to specify it to the R6700 email setup is beyond me. I have been through all of the email setting for my outlook account and every other of my systems (I have 3 that are systems using the email but that are not coumpters) work. How do I get this thing to work.  Also on a related issues with this version, the attached devices and the authorized devices disagree the front page attached devices is correct and agress with the authorized table. The R6700 has been diconnecting from my LB1120 modem ever since this new firmware version was downloaded.  Thanks

  • Johnmuledeere's avatar
    Johnmuledeere
    Oct 11, 2021

    I did that some time ago when we were discussing server IDs and port numbers, looked again this A,M., In my feable way of seeing things MS Outlook (both desktop client and online outlook) settings provide less data than the screen shots I included this morning.

     

    Folks is this hunt worth the effort?  I started this out because I wanted to chase some event and thought the log would be a good place to look and since I found the email function in the security tab and the send email in the log page I thought why not? It beats cut and paste.

     

    Well I was wrong, cut and paste is much faster, even if you do need to reformat the output.

     

    So since this dog don't hunt what say we keep the puppy on the porch and find something more interesting to do?

     

    Remember there really are such things as insurmountable oportunities...

     

    Best and Warmest regards to ALL for your valiant efforts.

    johnmuledeere

23 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 07, 2021

    Has a factory reset and setup from scratch been performed since last FW update?

     

    Your ISP modem already has a built in router and wifi. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.
    3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router. 

    • Johnmuledeere's avatar
      Johnmuledeere
      Tutor
      Oct 08, 2021

      Nice try - no cigar.  The LB1120 is a cellular only modem.  It is set to "Router" mode that according to Netgear disables all ISP intercepts and is a clear pass-through to the R6700V3 WIFI Router.  The entire system, end to end has undergone both factory resets and cold starts.  The Netgear software and firmware as I indicated are at current levels.  I do appreciate your efforts to help resolve this thing. Please keep trying.  The original rejection by outlook looks like a simple setting.  I just can't find it.

       

      Thanks

      Johnmuledeere

      • Kitsap's avatar
        Kitsap
        Master
        Oct 08, 2021
        Johnmuledeere wrote:

        Nice try - no cigar.  The LB1120 is a cellular only modem.  It is set to "Router" mode that according to Netgear disables all ISP intercepts and is a clear pass-through to the R6700V3 WIFI Router.  The entire system, end to end has undergone both factory resets and cold starts.  The Netgear software and firmware as I indicated are at current levels.  I do appreciate your efforts to help resolve this thing. Please keep trying.  The original rejection by outlook looks like a simple setting.  I just can't find it.

         

        Thanks

        Johnmuledeere

         

        Recommend you double check your definition of router mode function.  Attached is a snip from the LB1120 manual with a very different definition.  If you want to use your R6700V3 Wi-Fi router connected to your cell modem, you need to configure your modem to bridge mode.  The most you have to lose in bridge mode is that it does not work.  Just where you are now.