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Evewynn's avatar
Evewynn
Follower
Nov 21, 2023

R6700v3 Nighthawk App login timing out

For several weeks now I have been unable to login and use the Nighthawk app because every time I attempt to login the login times out and gives me a pop-up on the app screen. Is this app going to get fixed? I use the R6700v3 router and haven't had this much problems in years.
Apps
Troubleshooting

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 21, 2023
    Evewynn wrote:
    For several weeks now I have been unable to login and use the Nighthawk app because every time I attempt to login the login times out and gives me a pop-up on the app screen.

    Which app? iOS or Android? Which version?

     

    Login where? Local wifi access or Anywhere Access?

     

    What does that popup say?

     

    Is this app going to get fixed? I use the R6700v3 router and haven't had this much problems in years.

    As far as I can recall this is the first report I have seen of that issue for your router. It won't get fixed if there is only one victim, especially on a router launched five years ago, based on one from 2014.

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?

    I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

    In general, the advice is to forget about the app to do anything serious on a router. Instead use a web browser and the graphical user interface (GUI). Use the app only for things you can't do in the GUI.