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HH1736's avatar
HH1736
Tutor
Nov 25, 2016
Solved

R7000 & RCloud app after migrating to mynetgear account

Hello, After migrating to Mynetgear account the app - RCLOUD is useless. Can't find any folders, can't back up ... the only thing it can see is the router R7000 and that's it. Any suggestions ? Tha...
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  • HH1736's avatar
    HH1736
    Dec 31, 2016

    I did the factory reset of the router and everything works great as before:smileyhappy:

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Dec 30, 2016

Hi HH1736,

 

1. What is the firmware version of the router?

2. What is the OS version of your smart phone?

3. Can you access the drive via readycloud.netgear.com?

HH1736's avatar
HH1736
Tutor
Dec 31, 2016

I did the factory reset of the router and everything works great as before:smileyhappy: