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Forum Discussion
R7000 and EAX80
We have been having terrible intermittent internet connection issues lately. Our internet gets disconnected 5-6 times/day while our devices still show wifi is connected. Spectrum says their modem is receiving constant internet signals so the issue has to be with our netgear products. We have to constantly reset/reboot the modem and routers. Firmware says it's up to date. Anyone have any other solutions. Netgear support won't help with purchasing ther geared support for $89. Thx in advance.
7 Replies
Dlcho33 Unfortunately, you've provided little information about which R7000 router model you have because there is more than one model version and they use different firmwares. Stating that your router firmware says it's up to date means quite literally, nothing as many contributors seeking out answers to the almost identical question you have asked, often find out that they are several firmware updates behind. What I'm saying is, don't believe what your router is telling you, look on the Netgear product page to make sure it is actually on the latest firmware. If you do find out the firmware is not up to date, I'd avoid updating via WiFi, do it over ethernet if possible. The Nighthawk App is useful, but I personally don't use it for updating my router firmware.
Of course your ISP is going to say it's your router that's the problem. ISP's don't like admitting that a problem could be theirs. Then again, it could be your router and it might need certain settings 'tweaking' for your environmental situation. No one here knows what your environmental situation is, and by that I mean interference issues, how your home is constructed, where your router is situated etc.
I'd always also recommend reading the router manual. It's surprising how much one can learn from knowing what their equipment is or is not capable of.
> [...] Firmware says it's up to date. [...]
As always, an actual version number would be more useful than your
opinion of what's "latest" today. And, on an R7000, its own opinion is
worth very little.https://community.netgear.com/t5/x/x/m-p/2069376#M186506
> [...] Spectrum says their modem [...]
Any clues as to what that might be? Is it actually a "modem", or a
modem+router, or what? Maker? Model? Any useful info at all?
> [...] you've provided little information about which R7000 router
> model you have because there is more than one model version and they use
> different firmwares. [...]
What, exactly, are these different "model versions"? There's an
R7000P, but that's a different model, not a different "model version".
There are also C7000 and D7000 models, which are also different models.
All of which use different firmware.A different "model version" would be, say, an R7000v2, which I've
never seen in real life.Yes, one of the beauties of the R7000 is that there's never been a hardware verion change (I think its the ONLY netgear router, EVER, without a hardware/version change). However, the actual version of the firmware installed would help (and whether is a first edition or a "hotfix").
