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R7000 and R8000 Drops, Loss, Jitter, and all of the above.
I have been through hell and back with these routers. I started off flashing DD WRT after having issues with dropped packets or slow connection especially after being connected overnight. Everything w...
- New modem and the line was checked and everything was working normally. I’ve figured out what the cause of the issues is. 1. The loss is caused by interference on my 5G Wi-Fi, due to netgear not having automatic channels for 5G I have to constantly switch it myself. 2. The bad speed and loss after being connected overnight is 100 percent a software issue and has been resolved by a hard reset but will come back like it always has. My conclusion is what was said before, avoid netgear equipment unless it’s newer models but after this experience I don’t want to deal with anything netgear ever again. The only thing that’s consistent with netgear is how every support person is persistently blaming the ISP or modem, I suppose the easiest route is to blame the other person.
Connection: Spectrum 400mbps/20mbps
Devices: R7000 (Router), R8000 (AP), R7000 (AP)
Firmware: R7000 Router (Advanced Tomato), R8000 AP (Stock), R7000 AP (Stock). All have the latest updates.
Access points are wired with gigabit connections. All tests are done on Ethernet or 5G connections. Ethernet appears to have no issues. I have tried a whole different router on stock firmware to see if advanced tomato was the issue and it isn’t.
Devices: R7000 (Router), R8000 (AP), R7000 (AP)
Firmware: R7000 Router (Advanced Tomato), R8000 AP (Stock), R7000 AP (Stock). All have the latest updates.
Access points are wired with gigabit connections. All tests are done on Ethernet or 5G connections. Ethernet appears to have no issues. I have tried a whole different router on stock firmware to see if advanced tomato was the issue and it isn’t.
what modem/gateway do you have the R7000 connected to?
the R7000 and the R8000 have pretty much the same cpu/ram as each other.
have you tried seeing if its a device specific issue? what I mean is swap the r8000 as the primary router and the 2x r7000's as access points?
when the r8000 is acting as primary do a factory reset. During the install make sure to leave qos, access control, traffic monitoring, and parental controls all disabled. also make sure the ipv6 is enabled.
the other thing I'd try is using a different DNS provider than stock (for both ipv4 and 6).
Something else to keep in mind is the r7000 was released in 2013 and the r8000 in 2014.
You're talking about a 8 and 9 years old equipment. It was released when they needed work arounds (CTF) to hit those gigabit speeds.
- I know about traffic meter, QOS, DNS. All that has been gone through and I tried a whole different kind of router as my main and it didn’t get any better. My modem is not the problem at all.
- I have done multiple resets as well. Those routers advertised much better speeds than my plan even has. This is an issue with reliability and seems to be firmware related.
- I will check if ipv6 is enabled but I’ve gone through everything and also researched a lot. I use QOS quite often and turn it off when I want the fastest downloads. I know for a fact all of those settings are correct.
- Sorry for the spam also wanted to add that I’ve tried all the channels for Wi-Fi and no luck. The reason I switched to dd wrt was to reduce the transmit power and have automatic channels for 2.4 and 5G signals.
A couple things.
1. modem does matter a little bit. Some devices don't tolerate double nats as well. its why we keep asking.
2. I've seen the r7000/r8000's ctf not get re-enabled when toggling qos back off when its been on. Its why if there's a slow down on those devices, we always recommend a factory reset. That clears out the setting and re-enables ctf.
3. anything doing packet inspection on the r7000/r8000 can introduce issues like dropped packets/jitter because suddenly the routers cpu has to inspect the information. And they're not recommended at speeds over 200mbps for that reason. If you've got 400mbps speeds, its to much on the cpu and its why the speeds slow down. Plus because the cpu is maxed out, you're going to get more errors with a maxed out cpu.
4. yes, routers did/do get advertised with faster speeds and the numbers from wifi/powerline are over rated. Its an industry wide issue. The problem is that the r7000 was so successful and performed so well, that its still sold almost a decade after release. I find it a bit ridiculous. But for many, it works and is fine. For an more advanced or user who has more needs/speeds, its not what I'd recommend.
5. if I was you? I'd probably check into upgrading to either a mesh system (not necessarily netgear) or even check into a router only device like the edgerouterx or even building a cheap pfsense box. Much better performance and then you could use the r7000's/r8000
- I’ve checked the modem already everything’s good on that side. The reason I’m frustrated is because it wasn’t an issue with a custom firmware. Doesn’t make sense at all. CTF is most likely re-enabled because the speeds will hit 400 most of the time. Biggest issues are with the packet loss. If I have to reset my router all the time I’m definitely switching.