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Solved
R7000 Connectivity Issues
My R7000 router had been working fine until the last few days. I began to get intermittent dropouts from the internet. They mostly appear as failures to load thumbnail pictures in emails, eBay, not properly rendering pages and slow page updates. Additionally, sometimes my email will fail to download at all and give an "unable to connect to the server" warning. There is no apparent pattern to these connection failures.
I've tried rebooting the router, the cable modem and all my Macs, but the issue continues to plague my system. I tried connecting directly to my cable modem and the issue does not appear, so, I'm convinced the router is the culprit. The connection failures occur on the WiFi side, too.
I also did a router "reset to factory settings" and reconfiguration of the R7000. It also did not completely solve the issue. The longer the router runs (from a reboot/restart/reset) the more these dropouts seem to occur.
My LAN consists of 2 Apple iMacs connected to the router via Cat 6 cable running Mac OS 10.9.5 and numerous WiFi connected iPads/iPhones. Comcast is my ISP through an Arris TM722G cable modem.
I've contacted Comcast and they do not show any "outages or problems" in my area.
I am at a loss to solve this issue. Any suggestions would be greatly appreciated.
I swapped out the suspect Cat5E for a shielded Cat 6 cable yesterday afternoon. After 12 hours, the LAN connection to my wife's iMac appears to be stable. She is getting proper email downloads and web page renderings. I don't want to jinx it, but I'd say the problem is solved–for now!
I truly believe the router was at fault initially because both of my hard-wired iMacs were sufffering similar download/rendering problems. After performing a reset to factory defaults and a re-install of firmware, the LAN was more stable. Switching to a different DNS appears to have helped the stability and speed. I also believe the biggest problem was the Cat 5E cable to my wife's iMac.
Lesson learned (again!): Always check the cables first!
10 Replies
What is the firmware version on the R7000?
When you log into your R7000, is the Internet status listed as Good?
When the problem occurs, are you able to ping the modem and websites on the Internet?
What DNS servers are you using? If you are in the U.S., try using Google's servers (8.8.8.8 and 8.8.4.4) or OpenDNS's (208.67.222.222 and 208.67.220.220).
I am running Firmware Version 1.0.4.30_1.1.67. Yes, when logging in to the router it shows my connection as "good".
The problem is so intermittent I am not able to ping the router during the "hiccup."
I am using Comcast's Domain Name Severs at 75.75.75.75 and 75.75.76.76
Today, I reset the router to factory defaults, reloaded the firmware (V1.0.4.30_1.1.67), reset the router to factory defaults again, then manually configured the router for my network setup. It's been up for 1 hour 45 mins with stable connections and proper rendering of emails. So far, so good! If it hiccups again, I'll try the different DNS's you mentioned.
Thanks for the reply.
Hi tucsontico,
As suggested, please try using a different DNS for us to isolate the issue properly. If the issue persists while using a different DNS, please downgrade the routers firmware for us to check if it works on another firmware version.
Regards,
Dexter
Community Team
9.21.2015
I had the same problems as the original poster, but I solved it differently.
Comcast verified my Internet connection was good. But 5 GHz was not loading videos and often dropped web pages.
I was using 4.30 firmware, the latest version. But I learned in another thread on this topic that 4.30 is causing problems.
So I uploaded 4.28 firmware and then reinstalled the factory settings. INSTANT FIX. I do hope Netgear reads this and gets to work on whatever is wrong with 4.30.
My issues were not with the WiFi signal. The problems occured only with ethernet connection. It appears to be solved after reseting the router, re-installing the firmware and replacing a bad CAt 5e cable.
I am having a similar issue recently. I am using the R7000 and it is updated to the latest firmware.
I had a strong wifi signal but suddenly I am not able to connect to internet. The modem side is working fine as I do have Internet TV and I am pretty sure that it is connected.
The R7000 admin page also stated that the Internet connection is "Good" but I am totally disconnected.
The problem will go away after I reboot the R7000 and it will re-surface again in a day.
Any others face the same and any solutions proposed?
