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R7000 defect?
Our router seems defect. The strange thing is that the lights are on, but we can't acces it. We made a direct connection between the PC and the router, but we don't see the router. What can be wrong? Is it defect? Or has anyone an idea what is going on or how we can access the router?
Thanks everybody for the help. We bought a new router, because the other was defect.
4 Replies
Im presuming you have attempted a reset?
Have you tried http://www.routerlogin.net or http://www.routerlogin.com.
What is the default gateway under the command prompt?
> [...] the lights are on, but we can't acces it. We made a direct
> connection between the PC and the router, but we don't see the router.
"we can't" is not a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.
Which "the lights"? Access how, exactly? See how, exactly? "the
PC" is running some version of Windows?Are you one Windows?
If so, open a command prompt and enter IPCONFIG and post here (clip and paste).
It should look something like this:
===========
C:\>ipconfig
Windows IP Configuration
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::58bf:9e27
IPv4 Address. . . . . . . . . . . : 192.168.1.xx
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1===================
Depend on how the R7000 was setup that last line should be the IP Address of your router. Normally 192.168.1.1 or 182.168.0.1.
Another question, can you get to the Internet or not?
Last question, HOW are you trying to get to the router?
Thanks everybody for the help. We bought a new router, because the other was defect.
