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Forum Discussion
R7000 Dropping internet for wifi devices
I have a 7000 that is dropping internet connectivity periodically ONLY for Wifi connected devices.
When this occurs:
Wifi devices
- Stay "connected" according to Windows/ Android /etc
- Cannot ping by site name
- Cannot ping DNS server by IP (1.1.1.1)
- Cannot ping the router (192.16.8.1.1)
Ethernet connected devices remain fully operational. All pings and internet connectivity isn't interrupted.
I have tried:
- Rebooting the Router (Works but this gets old 4-5 times a day.)
- Resetting to factory settings. No improvement.
- Updating to the latest firmware (V1.0.11.128_10.2.112). No improvement.
Currently I am running after a firmware update, factory reset, and then changing ONLY the SSID and passwords. (5G and 2.4Ghz SSID's are different). All other settings are factory default.
It is still dropping internet to all wifi devices several times a day.
6 Replies
You put you updated the firmwware.
what version were you on prior?
what modem/gateway are you connected to?
have you enabled IPv6?
Unfortunately, I'm not actually sure what firmware was on it prior now.
It's connected to a fiberoptic ONT provided by my ISP. I'm not sure what the model is atm but I don't believe the ONT/ISP are at fault since wired devices remain connected just fine.
IPv6 is not enabled.
For the time being, I have downgraded to V1.0.9.42_10.2.44 as I have seen a number of forum posts here that seem to indicate the R7000 "likes" that version better. We'll see how the next 24 hours go.
