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A_baer's avatar
A_baer
Tutor
Jul 17, 2021

R7000 _ Error Connection Refused

Wir haben seit 1 Jahr einen R7000 und seit ca. 3 Monaten müssen wir jeden Tag den Router neu starten, da er alle neuen Websitenaufrufe mit "error connection refused" retourniert. 

 

Den Router jeden Tag 2mal zu resetten kann nicht die finale Lösung sein?

 

Wie konntet Ihr das lösen? 

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    1. what firmware is on the router? 

    2. what modem/gateway is the router connected to?

     

    • A_baer's avatar
      A_baer
      Tutor
      The firmware is v1.0.9.88 and the modem is a Technicolor TC7200.
      We didn`t change any parameters in the last months. 
      We have to do restarts and also did a few reboots, but after about 24 hours, the Error_connection_refused arises again.
      All browsers, all devices, even mobile. 
      Thank you for your support.
      • plemans's avatar
        plemans
        Guru - Experienced User

        1. Try updating to the 1.0.11.123 firmware for the r7000. Then do a factory reset and reinstal.

        2. the Technicolor is a modem/router combo device. it can cause a double nat if the technicolor isn't in modem only/passthrough mode, if the netgears IP address isn't in the technicolor's dmz, or if the netgear isn't in access point mode. 

        https://kb.netgear.com/30186/What-is-Double-NAT