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Solved
R7000 Firmware Bug 1.0.6.28
The other night, I flashed the firmware, as the router notified me of an update to version 1.0.6.28_1.1.83. After doing so, my wife's laptop will no longer connect to the home 2.4 GHz network; howev...
So far, so good. I just flashed my R7000 and it even kept my modified IP settings, so I don't have to modify those parameters. It appears to "see" the connected devices, and my Samsung printer works on the IP that was assigned. If I notice any glitches, I'll post again. Also, will Arlo be in the final version and off by default?
Thank you.
I think this is a NETGEAR SCAM!!! I received this email as well, and went through Genie to find and apply the firmware update. Immediately, I start having problems with my 2.4GHz network. When I call in, I'm told they can't help me diagnose whether this is a HW problem (still under warranty) unless I have a support contract. Minimum $50 one-day contract. Grudgingly, I took the one-time contract because he said that if they found it to be a HW problem, they would not charge me the $50 and send me a replacement. What do they do, but go find a previous working firmware release and install that after a factory reset. And they are still charing me the $50. So, this is how you generate revenue now? Phony firmware which generates support contracts and calls? I bet the email only went to those people who did not have an existing support contract. Netgear had better make this right or I will make sure everyone knows what a dirty practice this is.