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R7000 firmware update to V1.0.7.2_1.1.93 killed my upload speed
Earlier this week, I upgraded our Mediacom internet from the "Prime" (15 mbps download, 1 mbps upload) to "Prime Plus" (50/10). The rep suggested I update my router FW. Day one of new package, I tota...
Thank you Elaine! It turns out that, despite the first two tech/CSR people's swearing it was my router, not their service, it was a Mediacom issue. I took my router to my mom's (different ISP that I can't get out here in the country) and it singed along like it was in the Indy race. Yet another call to Mediacom and I finally got a tech that could do more than tell me it was my router (their standard answer). This guy actually looked at my signal history and called it a "roll truck event." Said it didn't matter what router or firmware I had, the upload speeds would be awful as it was an issue on the pole.
This morning a tech came out and "fixed" it. (not) An hour later with upload speeds of less than 1 mbps and another call where I was on hold for one hour and 6 minutes and the CSR once again tried to tell me it was my router. I only snapped a little bit but it was enough to get me pushed up the food chain and 2nd guy rebooted my signal and viola! Speeds like I was supposed to have all along. It was totally coincidental that my signal "distorted" right after my FW upgrade.
KimJinGA Try to factory reset. Use backup and restore for easy reconfiguration. Observe your connection afterwards.
If that didn't help, you can always downgrade the firmware by downloading the firmware manually from our download page then upload it manually.
Thank you Elaine! It turns out that, despite the first two tech/CSR people's swearing it was my router, not their service, it was a Mediacom issue. I took my router to my mom's (different ISP that I can't get out here in the country) and it singed along like it was in the Indy race. Yet another call to Mediacom and I finally got a tech that could do more than tell me it was my router (their standard answer). This guy actually looked at my signal history and called it a "roll truck event." Said it didn't matter what router or firmware I had, the upload speeds would be awful as it was an issue on the pole.
This morning a tech came out and "fixed" it. (not) An hour later with upload speeds of less than 1 mbps and another call where I was on hold for one hour and 6 minutes and the CSR once again tried to tell me it was my router. I only snapped a little bit but it was enough to get me pushed up the food chain and 2nd guy rebooted my signal and viola! Speeds like I was supposed to have all along. It was totally coincidental that my signal "distorted" right after my FW upgrade.