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Forum Discussion

stereophonic's avatar
stereophonic
Aspirant
Nov 19, 2015
Solved

R7000 Internet port no longer working

The Internet port on my R7000 Nighthawk seems to have stopped working. Whenever i plug a standard or patch cable from my router the R7000 displays no Ethernet cable is connected.

Router that used to work is Netgear N300

Other router i've tried is Netgear DG834G v3

 

Any help would be awesome.

 

Thanks

 

Al

Troubleshooting
  • Babylon5's avatar
    Babylon5
    Nov 20, 2015

    Right, well the information posted in that status window is the result of the Link Auto-negotiation process, which should work even if you were to connect the WAN port to something like a PC rather than a modem. If it’s showing Link Down then I suspect the R7000 is faulty. If you contact Tech Support they may be able to help or offer an RMA.

     

    I suppose one remaining thing you could try if you’ve not done so already is a Factory Reset, you may want to save the router configuration to a file first if you do this.

     

11 Replies

  • Babylon5's avatar
    Babylon5
    NETGEAR Employee Retired
    Nov 19, 2015

    What is it that you’re connecting the R7000 to? Does the R7000 indicator light at all? What firmware version are you running? If you connect a cable from the WAN (Internet) port of the R7000 to one of its own LAN ports do you still see the cable error message?

    • stereophonic's avatar
      stereophonic
      Aspirant
      Nov 19, 2015

      I'm trying to connect it to my netgear N300 router (something i have done and was working well)

      I'm not sure what you mean by  Does the R7000 indicator light at all?

      It's running firmware version V1.0.4.30_1.1.67

      I still see the error message when i run a cable from the Internet port to the routers own port.

      • Babylon5's avatar
        Babylon5
        NETGEAR Employee Retired
        Nov 19, 2015

        I’m not sure if the router has a dedicated indicator for the WAN (Internet) port, I’m at work and can’t easily check, but I’m not aware of a router that does not have such an indicator.

         

        If you log into the router, and look at the Router Status – Show Statistics page then what do you see for the WAN port when a cable is connected?

  • Babylon5's avatar
    Babylon5
    NETGEAR Employee Retired
    Nov 20, 2015

    Right, well the information posted in that status window is the result of the Link Auto-negotiation process, which should work even if you were to connect the WAN port to something like a PC rather than a modem. If it’s showing Link Down then I suspect the R7000 is faulty. If you contact Tech Support they may be able to help or offer an RMA.

     

    I suppose one remaining thing you could try if you’ve not done so already is a Factory Reset, you may want to save the router configuration to a file first if you do this.