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Forum Discussion

chrisr1's avatar
chrisr1
Initiate
Nov 28, 2016
Solved

R7000 keeps dropping wifi connection

Hi, I have a Netgear R7000 router which I purchased 4 months ago. Recently it has been dropping the wifi connection intermittantly which seems to be getting worse, which is really annoying when try...
Hardware
R7000
Troubleshooting
smithdal's avatar
smithdal
Initiate
Nov 28, 2016

Same exact problem and it just started a few days ago on previous version so I download and install the Firmware Version 
V1.0.7.2_1.1.93 but problem still exists.   I have isolated the entire network back to the R7000 itself.  I am completely frustrated with this issue that seems to randomly drop the connection over and over again within seconds of connecting.  I have reset to factory settings and reconfigured only to have the same exact issue.   Oh and I have had my R7000 running for 2 years now and with no issues at all.  I was completely satisfied with this router and even refered others to it.  I am very suprised to hear of others having the same issue with differnt model.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Dec 01, 2016

Hi All,

 

1. Does disconnection happens on both 2.4Ghz and 5Ghz?

2. When internet is down, are your devices still connected to the wireless network or not?

3. Is the wired connection stable?

 

JamesGL
Community Team

  • chrisr1's avatar
    chrisr1
    Initiate
    Dec 01, 2016

    Hi James,
    The disconnection happens on both 2.4GHz and 5GHz networks. iOs drops the connection after a few seconds, whilst Windows still shows the connection in the task bar but is unable to reach the router or any other network locations or the internet.

    The wired connection remains stable.

     

    Thanks,

    Chris

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Dec 02, 2016

      Hi chrisr1,

       

      Try to reset the router to factory default and manually reconfigure. Test the connection. If still the same, try reloading the previous firmware and reset.

       

      http://kb.netgear.com/app/answers/detail/a_id/30766

       

      JamesGL
      Community Team

  • PrimeNumber's avatar
    PrimeNumber
    Guide
    Feb 01, 2017

    When it goes down, it usually happens on both bands. With an analyzer running, I did see the 5Ghz go down, but the 2.4Ghz stay up, but it only happened like that one time out of 50. The connections may or may not drop. It depends on how long the signal is down. It can be a split second or several seconds.

     

    I do not have direct evidence of the wired connection going down, but I have noticed that my Xbox (wired) will time out now and then. I have been playing Battlefield 1 a lot recently, so this may be the Dice servers kicking me as opposed to my router failing.