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Forum Discussion

chrisr1's avatar
chrisr1
Initiate
Nov 28, 2016
Solved

R7000 keeps dropping wifi connection

Hi, I have a Netgear R7000 router which I purchased 4 months ago. Recently it has been dropping the wifi connection intermittantly which seems to be getting worse, which is really annoying when try...
Hardware
R7000
Troubleshooting
JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Dec 01, 2016

Hi All,

 

1. Does disconnection happens on both 2.4Ghz and 5Ghz?

2. When internet is down, are your devices still connected to the wireless network or not?

3. Is the wired connection stable?

 

JamesGL
Community Team

chrisr1's avatar
chrisr1
Initiate
Dec 01, 2016

Hi James,
The disconnection happens on both 2.4GHz and 5GHz networks. iOs drops the connection after a few seconds, whilst Windows still shows the connection in the task bar but is unable to reach the router or any other network locations or the internet.

The wired connection remains stable.

 

Thanks,

Chris

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Dec 02, 2016

    Hi chrisr1,

     

    Try to reset the router to factory default and manually reconfigure. Test the connection. If still the same, try reloading the previous firmware and reset.

     

    http://kb.netgear.com/app/answers/detail/a_id/30766

     

    JamesGL
    Community Team