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Forum Discussion

chrisr1's avatar
chrisr1
Initiate
Nov 28, 2016
Solved

R7000 keeps dropping wifi connection

Hi, I have a Netgear R7000 router which I purchased 4 months ago. Recently it has been dropping the wifi connection intermittantly which seems to be getting worse, which is really annoying when try...
Hardware
R7000
Troubleshooting
PChell's avatar
PChell
Initiate
May 02, 2017

re-connected my TalkTalk router, no problems for 2 days now, confirmed connection problems definitely the Netgear router.

So router was posted back today for a full refund.

When I attempted registration it responded with already registered? So unable to get the 3 months customer support.

Not being a computer geek I just wanted something that worked... but it didn't.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    May 09, 2017

    Hi Garyr51,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

  • D3uB's avatar
    D3uB
    Tutor
    Jul 25, 2017

    For future reference, I was having similar issues with the router rebooting itself while downloading large files, such as iOS updates in iTunes (2 GB+ file).  I tried resetting to factory settings and setting up again manually, but that didn't help.  What did help for me was disabling DoS Protection, as suggested by others already.  From the Advanced tab, go to Setup, WAN Setup, check the box marked "Disable Port Scan and DoS Protection" and click Apply.  I'm running the latest firmware, V1.0.9.6_1.2.19.  Of course, I'd like to keep the extra protection, but not at the expense of the ability to download large files!  It would be great if Netgear would fix the crash.