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Dish's avatar
Dish
Aspirant
Jun 25, 2016
Solved

R7000 not restarting after hitting Wifi & WPS buttons

Looking for help with my r7000. It was installed and working fine for months but my son hit the Wifi WPS buttons and now it won't restart. I just have the power & internet lights on

I should say I'm tech challenged & currently without laptop or PC. I think I installed with a laptop and wonder if I need a hard connection to fix this. I just have an iPad & iPhone right now.

I thought resetting the router thru Genie but it won't let me login. I was connected to the router with iPhone & I tried iPad too but same result.

Do I need to restore factory settings & if yes, can I install without a PC connection? I have Comcast modem & wifi.

Any hep is so appreciated.
  • I had to do a hard reset but it worked. Thank you for your advice

    Problem resolved😀

2 Replies

  • Did you remove power and reboot the router and still have the same problem?  If so, then yes, do a hard reset.  Wifi security password should be reset to default (which is printed on the router).

  • I had to do a hard reset but it worked. Thank you for your advice

    Problem resolved😀