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Forum Discussion

Pisklink's avatar
Pisklink
Aspirant
Feb 25, 2016
Solved

R7000 Slow download speed (wired and wireless)

I have the R7000 for about a year now and originally I had the correct download and upload speeds that corresponds with my ISP rates. At this moment my ISP (cable) delivers 120 Mbps down and 12 Mbps...
Firmware
Troubleshooting
  • Pisklink's avatar
    Pisklink
    Mar 06, 2016

    The RMA indeed resolved the issue.

     

    P.S. I accidently marked the answer of Tarund as the answer to my question.

    Can you please remove that?

tarund's avatar
tarund
Apprentice
Feb 25, 2016

Answer to your questions:

 

The firmware you're on now has been pulled by Netgear because two bugs were identified in the latest firmwares (1.0.5.*** and 1.0.6.***); both were pulled by Netgear. Also, Netgear did not identiy what was wrong with those firmwares. The latest version available, 1.0.4.30, has been known to be the most stable so far. Downgrade process below:

  • Factory reset your router first on your current firmware version,1.0.5.48_1.1.79
  • After initial setup, downgrade firmware to 1.0.4.30
  • Factory reset again
  • Setup your router again as if it was a brand new router

If you still have issues, very possible your ISP could be having issues as well in your area. I would recommend calling them to check if any maintenance work or if any performance degradation is being reported in your area.

Pisklink's avatar
Pisklink
Aspirant
Feb 26, 2016

It would have been nice if Netgear would have notified me in the router web interface that the firmware was pulled, as they do with new firmware notifications.

 

Nonetheless I tried what you suggested but without any result.

I even tried the following:

  • I also tried FW 1.0.4.28 after downgrading to 1.0.4.30
  • Factory reset
  • Speedtest with wired connection, but no success (exact same results as before)
  • Performed a reboot from web interface (192.168.1.1) with FW 1.0.4.28, no success
  • Speedtest with wired connection, but no success (exact same results as before)
  • Downgraded to FW 1.0.3.56
  • Factory reset
  • Speedtest with wired connection, but no success (exact same results as before)
  • Performed a reboot from web interface (192.168.1.1) with FW 1.0.3.56, no success
  • Tried switching LAN port on router, no success / same results

For your information after each factory reset I left the settings at stock settings when performing the speedtest.

That's also the reason I didn't perform a factory reset anymore between each downgrade as described above because before each downgrade it just had a factory reset a few seconds before.

 

I also connected my desktop directly to the modem and EUREKA, I have immediately 120 Mbps download at my disposal.

Therefore it must be the router!

I'm affraid it's broken because I have no clue anymore.

Any ideas?