R7000 Support, Info & Firmware #EPIC Article

I purchased Netgear's Nighthawl R7000 just in May 2020. This device started dropping internet few Months after purchase, right after the 90 days support is over. The phone app is telling me the firmware is up to date but online their website is showing a different firmware. I called the tech support who is asking me to buy technical support without telling me what’s wrong with the devise. This is fairly new device. Not 5 years old or no longer supported. In fact, they are still selling the same device people and others are having the same issue after their 90 days. If it was a defect on this particular device then why others are having the same issue? And, why one have to pay to fix it if it’s a defect? It’s obvious it was set up this way.   

Other customers said ‘’the technical support from Netgear is pathetic, unprofessional and fraud. Their team has only one motive: to sell extended warranty (beyond 90 days) and dupe customers. They purposefully create issues and when customers call for help, they force them to buy 3m/6m/1year support at extra cost and fix the issue. This is their game plan and any amount of escalations makes no difference. Sincere advice: avoid buying their products and tech support.’’ This is true and honest statement. I myself regret buying from Netgear and would not recommend anyone falling in the same trap. Call them and check reviews to confirm it yourself.

Hello,

I purchased R7000 AC1900 in April 2021. It recently started disconnecting internet access all connected (wireless and wired) devices at seemingly random intervals. This occurs maybe 3 or 4x per day. This started happening approx a week and a half ago. If I power cycle the router, the connection is restored. But the disconnection will still eventually occur. Status lights do not appear to change at all after devices are disconnected. Yes, I did attempt factory reset.

After the crashing I manually updated the firmware to Firmware Version
V1.0.11.128_10.2.112 provided in this article... it looks like it was the latest so far as this week https://kb.netgear.com/000064024/R7000-Firmware-Version-1-0-11-128. Unfortunately, I still observe the same disconnection issues with the new firmware. I repositioned the router as well in the interest of any potential physical problem. There is no change.

Is there another firmware fix to come? I really need a consistent router connection.

-MichaelC