NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
BarryVenom
Mar 26, 2018Aspirant
R7000 unable to connect with CM500 Netgear Modem
I recently moved to my new apartments and got a new internet connection from comcast. I had bought a new CM500 Netgear Modem on which I recieve a good internet connection when connected through a eth...
- Mar 26, 2018
BarryVenom,
Once you have everything connected, log into the router. Check Advanced tab >Settings > Internet Setup.
Ensure Internet IP Address is set to > Get dynamically from ISP (Unless you have static) if so enter it.
Then below, Router Mac Address. The first radio button will be selected as default. Use default Mac address.
If you have no internet, change it to the second radio button. "Use Computer Mac address". Apply setting and test. Report your results.
michaelkenward
Mar 26, 2018Guru - Experienced User
Have you taken the whole network through the setup process?
There is a manual for the CM500 somewhere at the end of this link:
>>>> CM500 | Product | Support | NETGEAR <<<<
It is important to do things in the right order.