NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R7000 usb 3.0 doesn't work
Hello, My nighthawk usb 2.0 port works fine with both my "My book external hdds", but fails for both with the usb 3.0 port. I'm on firmware version, V1.0.5.48_1.1.79. Both external drive...
It's the latest firmware. I just ran a factory reset and then formatted the drive in NTFS. Seems to work now. Thank you.
Hi shayaant,
You can download the firmware on the link below.
JamesGL wrote:Hi shayaant,
You can download the firmware on the link below.
https://www.netgear.com/support/product/R7000#download
Isn't it about time to change the STICKY for the old R7000 flash to this new one?
Updated router to V1.0.7.12_1.2.5, still does not work.
Is there a compatibility issue with https://www.amazon.com/Book-Desktop-External-Drive-WDBBGB0040HBK-NESN/dp/B01LQQHL4E this drive?
I think the model number is wdbbgb0040hbk
I've got 2 of those here, but NOT connected to the R7000. I will tell you I did have a problem with them initially. I have Dell XPS's. They 'choked' on the drives at boot up. Turned out the FORMAT of those particular drives are not NTFS. They are FORMATTED as ExFAT so Mac's can use them too. It is QUITE possible that the format is the problem.
My thread on this at WD if you wish to read it, https://community.wd.com/t/wd-my-book-new-4tb-dell-xps-8700-will-not-boot/184511
Hi shayaant,
What is the file format of your drive?
Use this firmware instead.
https://kb.netgear.com/000038774/R7000-Firmware-Version-1-0-8-34-North-America-Only
exFat, I tried V1.0.8.34_1.2.15, still doesn't work for either usb port.
ExFat could be the problem....
Check this http://www.partition-tool.com/resource/convert-file-system/convert-exfat-to-ntfs.html out on how to convert it. However using those options you WILL lose data.
You will need to BACKUP the contents of the drive first. You could lose ALL data on it doing the conversion.
Alternatively you could 'test' if this is the problem. Using Disk Manager SHRINK the size of the ExFat partition. Then create a new one in NTFS on the drive utilizing the space recovered shrinking the drive. See if Windows Explorer can see that drive or not? May not be able to with the ExFat there, I don't know if this would work or not because of that. Might need to play around with the partitions and move the ExFat to the end of the drive? Even moving the partition could cause data loss, so the best option would be to just backup the partition, delete it and recreate it as NTFS. Then restore the partition.
