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Hoyty's avatar
Hoyty
Apprentice
Aug 27, 2015
Solved

R7000 WAN connectivity issues

In the last week or two I have suddenly had WAN connectivity issues. The LAN / Wi-Fi works fine and I can connect to router but not past it. I usually reboot both cable modem (Comcast Ubee 3.0) and t...
  • Babylon5's avatar
    Aug 27, 2015

    I’m not sure if the R7000 WAN / Internet status shown in the web interface shows the WAN side DHCP lease time, but if it does that might give some clues as to what is happening. I suspect that maybe DHCP renewal could be failing.

     

    You could try accessing the modem’s web interface but I’m not entirely sure if the R7000 and/or your PC will be able to do this with the R7000 in place;

     

    http://www.ubeeinteractive.com/support/consumers/faq/how-do-i-log-modem%E2%80%99s-web-user-interface

     

    Otherwise connect a PC to the modem, and power cycle the modem. At a Command Prompt type ipconfig /all and look at the DHCP lease time.