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Forum Discussion

oram's avatar
oram
Aspirant
Dec 29, 2020

R7000P drops internet in 5Ghz Mode - No response on Ticket Case #43907418

I'm posting here for support as my offical ticket Case #43907418 is not getting any response on support even after detailed troubleshooting on call with agent.   THE ISSUE: R7000P - 5GHZ mode inter...
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Hardware
plemans's avatar
plemans
Guru - Experienced User
Dec 29, 2020

which firmware version are you on? 

What modem/gateway do you have? 

what have you tried doing to fix the issue?

  • oram's avatar
    oram
    Aspirant
    Dec 29, 2020
    which firmware version are you on?
    - 1.3.2.126
    What modem/gateway do you have?
    - Direct ethernet cable with PPPoE with login details entered into router config
    what have you tried doing to fix the issue?
    - Factory reset 4 times did not fix it. I have gone through the trouble of installing the latest firmware (1.3.2.126) and the issue still persists.
    • plemans's avatar
      plemans
      Guru - Experienced User
      Dec 30, 2020

      Try installing version 1.3.0.20 of the firmware over a hardwired connection, do a factory reset, a clean install (not from a backup), and then after reinstalling, disable auto updates. The newer versions got the netgear armor "upgrade". Maybe yours is one that doesnt play nicely with the armor firmware.