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Forum Discussion

DrXtreme's avatar
DrXtreme
Tutor
Dec 11, 2016
Solved

R7300 DST, QOS, Automatically update performance optimization database fails

Is there a setting that I need to change to get the QOS database update to work? When I click "Update Now" to check for new data it returns  "Attempting to connect to Netgear Server. Please Wait..."...
Database could not be downloaded from the NETGEAR server
Installation
QOS Performance Database Update
Troubleshooting
  • ElaineM's avatar
    ElaineM
    Mar 30, 2017

    The latest firmware 1.0.0.52 should fix it.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Feb 10, 2017

WesS You're welcome. 

Clinenger's avatar
Clinenger
Aspirant
Feb 14, 2017

ElaineM Can I also get a copy of the beta firmware? 

Thanks.

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Feb 14, 2017

    Clinenger Kindly check your inbox. 

    • Saythis's avatar
      Saythis
      Aspirant
      Feb 16, 2017

      Hello, I am also experiencing this and was wondering if I could use the beta as well? Thank you!

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired
        Feb 16, 2017

        Saythis Just sent it to your inbox.

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Feb 22, 2017

    We advise that you update your router to the latest release because it has the fix for the security vulnerability issue. 

    • hcschaub's avatar
      hcschaub
      Aspirant
      Feb 22, 2017

      Just to confirm

      1. Download the latest firmware, unable to update the QOS Database

      2. Requested older version, installed, was able to update the QOS Database

      3. Downloaded the lastes firmware, installed, reboot, - working with no issues for 21 days.

       

      After you install the update, download the QOS Database, we need to return to the lastest firmware - Firmware Version 
      V1.0.0.46_1.0.13

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Feb 22, 2017

    You just needed the beta to install the QoS database and then upgrade it to the latest fw. 

    • hcschaub's avatar
      hcschaub
      Aspirant
      Feb 22, 2017

      Ok, that's what we did and all working fine - Thank you for your quick response and help.

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Feb 22, 2017

    You're very welcome!

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Mar 01, 2017

    You're welcome!

    There's no definite timeline that I can provide but our engineers are aware of this. 

     

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Mar 02, 2017

    oZo61 You're very welcome and thank you for providing an update. 

    • Tacoswamper's avatar
      Tacoswamper
      Aspirant
      Mar 02, 2017

      I need a copy of the Beta too. Is there any word on a release date for a full fix? No offense to you Elaine you're doing fine, but this isn't the kind of support I'd expect from Netgear on one of their higher end products.

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired
        Mar 02, 2017

        Tacoswamper I cannot get any definite date as to when but I have sent the beta to your inbox.