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Forum Discussion
m0a0k0s
Jan 28, 2017Aspirant
R7800 5ghz disappearing for a short time
R7800 randomly drops the 5ghz band and restore it back. "Select wifi network" window appears on my iPad 4 (ios 9.3.5), but when I choose "cancel" button it immediately reconnect to wifi network and ...
- Mar 06, 2017
Hi m0a0k0s,
If that is the case, this means the router is working fine and it has something to do the devices that does not stay connected to 5Ghz. You might want to update the iOS version or contact Apple.
JamesGL
Jan 31, 2017Master
Hi m0a0k0s,
Try changing channels of the 5Ghz network. If still the same, reset the router.
JamesGL
Feb 05, 2017Master
Hi m0a0k0s,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
- m0a0k0sFeb 11, 2017Aspirant
I use this router only on weekends, so it takes some time to reply.
I've changed several chanels on 5ghz and have reset router several times but the problem still exists.
I can see it only if I use iPad a lot, that's not often happens.
Also my iPhone switches from 5ghz to 2.4ghz network after some time, maybe the source of problem is the same.
I have some devices compatible only with 2.4ghz, so can't turn off 2.4ghz.My WiFi settings:
Also iPad is registered only on 5ghz network, so it never switches to 2.4ghz.
iPhone is registered on both networks and it switches to 2.4ghz after some time (several hours) while it's lying near the router.