NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R7800 cannot administer over ethernet cable
I am trying to install new firmware on my new R7800. Unfortunately I don't seem to be able to connect to it from my computer using the Ethernet cable. It sounds very like a problem other users have h...
Is the mode of the 7800 actually set for AP mode or router mode?
If you have the 7800 in AP mode, the the 7800 should be connected to the main host router via one of it's LAN ports in back to one of the LAN ports on the main host router. Do not use the WAN or Internet Port on the 7800. When in AP mode and using LAN to LAN connections to the main host router, log in to the main host routers web page and look at the connnected clients table to see what IP address the 7800 is getting from the main host router. Use this IP address to access the 7800s web page.
Yes, I think this might be the issue - I had set it up as an access point because when going through the wizard it asked if I could disable wifi on the modem, and I can't see any way to do that ( it's a BT Home Hub 5). Will see if I can set it up as a router when I get home from work later, hopefully that will sort it. Thanks for the quick reply :)
Yes you can check this via both genie app and mac . Compare the ip address and see if any changes.
Wifi address and Lan address will be same if set as AP and router. But if you are setting as AP and allows the HUB to do that.
You can check the router IP via genie app. It will tell the router gui ip to login. Even AP can be reached via lan or wireless instead of hitting the predefine router ip one have to hit the router assigned ip to reach.
Cool. Genie should work, unless you have 2 netgear devices (one as router, one as AP). So go to your router, check the device list and find the AP you want to administer. Or, when connected via wifi, check the address assigned to the AP via the web admin GUI. Good luck!
Hmm, this hasn't helped. What I did:
set it up so the router was connected to the modem. I then logged into the router from my Mac over wireless and told it to be a router not an access point. So far so good - I notice that the Netgear wizard told me that it had changed the routers address to 10.0.0.1 so as to avoid clashing with the modem. I then disconnected the router from the modem and connected it to the Mac, and then tried to log into the router at 10.0.0.1 and could do so. Great I thought then I realized I was actually still on wifi. Turned wifi off on my Mac, tried to go to the same IP, and it doesn't work. It seems to want to connect to the Internet. My knowledge of networks is pretty low but do I have to tell it that I want 10.0.01 to be its default or something similar? Is the problem that the router needs to be connected to both the modem and the computer at the same time? I had assumed not but maybe this is what is wrong, I don't know.
To me, the symptoms point to you receive an IP outside of the 10.x.x.x range and probably, your wired connection is going to your main router in the 192.168.1.x range. So then you will not be able to go to 10.0.0.1 to administer it.
Your router, as AP, should have a 192.168.1.x address assigned to it and you can find it via some kind of attached device list from your main router. Or when you connect via wifi back to your AP, check the "WAN" address (should list its 192.168.1.x address). Alternatively, connect your cable directly to the AP that you want to upgrade via Ethernet. That should give your PC a 10.0.0.x address and allow you to connect to 10.0.0.1.
That's my best guess, hope that helps.
