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Forum Discussion

14 Replies

  • RMinNJ's avatar
    RMinNJ
    Luminary
    Sep 22, 2017

    Support told me to use the routers auto update instead of the link to the file. ..until they can fix the link.   This worked.

     

    Unfortunately the new firnware did not solve my UPnP received bits per second  counter problem. 

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Sep 22, 2017

      Did you reset the router to factory settings after the firmware flash?

       

      New firmware sometimes introduces changes that are not compatible with the old configuration.

       

      So a factory reset is the first thing to try if you have problems with new firmware. First note down the settings – screen grabs can help here.

      • RMinNJ's avatar
        RMinNJ
        Luminary
        Sep 22, 2017

        I'll try a factory reset when I have time..  NetGear support did not instruct me to do so.

        I assume a factory reset puts back the factory password?    I most certainly will give it shot.

         

        I'm a bit suprirsed at the amount of work needed to report a bug..   Its like I have to try all kinds of tests for NetGear..but they could easily reproduce it themselves (if they wanted to)  I don't think its the hardware... ..it seems like a minor but consistent bug in the UPnP  counters...when the recieved counter gets to 4GB its stops, and UPnP bits received stays at 4GB.

        I know third party firmware probably has the ability to report the current WAN port  throughput and no UPnP is needed.  I just hought I could report the bug and get it on the fix list.   (I had posted the idea in the enhancement/ideas forum that it would be nice 

        if it could report the current recieved/transmitted bits/sec on the WAN port.)