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Forum Discussion
R7800 not working with BT TV Box Pro
Hi,
We have replaced the BT smart hub 2 with our nighthawk X4S R7800 router due to poor wifi connections from the BT smart hub throughout the house. I completed the smart set up to complete the PPPoE connection with BT. Everything else in the house is working correctly on the nighthawk and we are getting better wifi connections and the speeds expected from the router.
However, the BT TV box pro is having issues. The TV box did work perfectly with the BT smart hub but is now having issues with the nighthawk. From what I can find from previous posts, this is connected to multicast traffic.
The problem persists if the TV box is on wifi or ethernet cable connected. I have enabled IPMG proxying and support BT IPMG Proxying which initially gave us the channel streamming, however the TV will stream the channel for just over 4 mins and then lose signal and present an errorcode IPC6023.
From other posts I have tried changing the MTU size but this has no effect.
Does the nighthawk X4S R7800 router support multicast traffic as I can not find any other settings relating to this on the router?
Can anyone give me any other router settings to try?
or is it a different issue causing the channel streaming to drop after 4 mins?
2 Replies
Something to contact the ISP about. They may require the use of specific hardware to use on there ISP and TV services.
Might review this:
Weegi21 wrote:
We have replaced the BT smart hub 2 with our nighthawk X4S R7800 router due to poor wifi connections from the BT smart hub throughout the house.
What are you using to connect to the Internet? The R7800 is a router, it usually sits behind a modem.
The BT smart hub 2 is a modem/router.
What sort of Internet does BT supply to you? DSL and fibre are the most common.
I have a BT TV Box Pro working happily behind an R7000P. I haven't tried it on the R7800, but they are essentially the same network technology. In my case the R7000P sits between a DM200 modem and the BT box.
