NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ToddPals's avatar
ToddPals
Aspirant
Jul 01, 2017
Solved

R7800 will not hook up to a laptop running windows 10

I am so frustrated.  I have a laptop running windows 10 and I can see the netgear router and I am putting in the correct password but my laptop continues to say it cannot connect to the network.  Can anyone tell me what to do to fix this problem and explain it in simple step by step processes?  I am a novice.

Troubleshooting
Windows 10
  • FURRYe38's avatar
    FURRYe38
    Jul 02, 2017

    Navigate to your routers web page.

    Under the Advanced tab, navigate to Setup, then Wireless setup. You'll find these settings here...


    I use UpTo300Mb on 2.4Ghz, manual channels 1, 6 or 11 and WPA2 and AES only. 

     

    Does your Laptop connect to the router with a LAN wired cable?

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 02, 2017
    ToddPals wrote:

    I am so frustrated.  I have a laptop running windows 10 and I can see the netgear router and I am putting in the correct password but my laptop continues to say it cannot connect to the network.

     

     

    Is this a wifi connection?

     

     

    • ToddPals's avatar
      ToddPals
      Aspirant
      Jul 02, 2017

      Yes, it is a wifi connection.  I have it working now....thanks

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 02, 2017

    Navigate to your routers web page.

    Under the Advanced tab, navigate to Setup, then Wireless setup. You'll find these settings here...


    I use UpTo300Mb on 2.4Ghz, manual channels 1, 6 or 11 and WPA2 and AES only. 

     

    Does your Laptop connect to the router with a LAN wired cable?