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Forum Discussion

dbcupples's avatar
dbcupples
Aspirant
May 14, 2025

R7960p

I just installed this router and after finally getting it set up I accidentally unplugged it and when it came back up everything went back to the factory settings and now I can't get it to connect. I...
R7000P
plemans's avatar
plemans
Guru - Experienced User
May 14, 2025

Is this a new router or something you just drug out of a closet? (because its fairly old)

What firmware version is on it? 

dbcupples's avatar
dbcupples
Aspirant
May 15, 2025

It was given to us because they never installed it. So, yes it is an older router but this is the first time it has been used.  I ended up just starting over and reinstalling it and so far so good. I'm just wondering if every time it is disconnected am I going to have to start from scratch to install it?  All prior routers came back up with no issues. I am able to update it through the app. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 15, 2025

    You may want to get FW update on the router.

     

    • dbcupples's avatar
      dbcupples
      Aspirant
      May 15, 2025

      I'm supposed to be able to do that through the app but when I check for updates I get an error message saying "There was a problem checking the firmware".  But it shows I am connected to the router so any suggestions as to why this is happening and is there another way to update it?  I know just enough about electronics to do what I need to but am by no means a professional at it. Thanks