R800 Plex Remote Access not available outside of network

Question

Hello, I'm having issues with my Plex server on my Nighthawk X6 R8000. It was setup and located in another place and had remote access. But when I brought it home and connected it to my Nighthawk X6 R8000, I lost remote access. My firmware is V1.0.4.84_10.1.84. I saw another post relating to 2019 when in version 1.0.4.46 the Upnp was broken and to roll back to Version-1-0-4-28 would restored the functionality. I don't know if it was fixed after version 1.0.4.46. I can see it in V1.0.4.84_10.1.84 but don't know if it's working. I'm just trying to figure this out and any help is appreciated.

Thanks

plemans · Answer

1. you mean the R9000?&nbsp;
2. you have it connected to the r8000? Is the r9000 in access point mode then?&nbsp;
3. what gateway is connected to the r8000

themofoman · Answer

Thanks for the reply.&nbsp; I don't have a R9000, I have the R8000.&nbsp; It is connected to an access point but I don't think that's a problem.

plemans · Answer

The r8000 doesn't have a built in plex server.&nbsp;
So what's running as your plex server?&nbsp;
What is it connected to?&nbsp;
what modem/gateway is the r8000 connected to?&nbsp;
&nbsp;
Troubleshooting Remote Access | Plex Support
&nbsp;

themofoman · Answer

Sorry, I have a server that I'm running Plex server on with the OS Ubuntu.&nbsp; And it's plugged into a switch (not access point) that's connected to the R8000.&nbsp; It was pulled into a switch where it was configured before I brought it home and had remote access .&nbsp; When I brought it home the remote access is not available port 32400.&nbsp; Thanks for having patience with me.

plemans · Answer

what modem/gateway is the router connected to?&nbsp;
did you try the troubleshooting from plex? That's going to be key is finding out what steps you need for remote access

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R800 Plex Remote Access not available outside of network

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